These pages are here to help you to get the most from the web site, and also to help to resolve any enquiries you may have.

Please take time to look through our 'Help Centre' which contains all of the information you will need to know about our service from creating an account to placing your order.

If you are unable to find an answer to your query, then please 'Contact Us' and drop us an email, and we will do our best to get back to you within 48 hours.

Thank you for visiting atsite.co.uk and we hope you enjoy shopping with us.

Ordering and payment What methods of payment can I use when ordering online? Can I order over the telephone? Do you accept fax orders? Do you accept post orders? Do you accept payment by cheque or postal order? Can I open a business account? How do I use the 'atSite wallet' Frequently asked questions Why am I not receiving any notification emails? How do I cancel my order? My contact details have changed, what do I do? What is this '100% Satisfaction Guarantee' I have heard so much about? I live outside the UK, will you ship to me? Do I have to give a land line number? Where can I find more information on the product that I want? What sort of Guarantee or warranty can I expect Do you use cookies? Do you sell my contact information to any 3rd parties? What do I do if I can not find the product I am after? Do you have special offers, if so how do I find out about them? How do I unsubscribe from your mailing list?

Deliveries and returns How much will I pay for delivery? I live outside the UK, will you ship to me? Tracking my order? How long until I receive my order? How will you send my order? What do I do when I receive my goods? How do I return a faulty item? Do you collect faulty items? What address to I return faulty or damaged goods to? My goods are damaged, how do I return them? What happens if I don't accept a delivery? I was not in when my delivery was made? Other useful information About atSite.co.uk Customer comments The price of goods Condition of sale Privacy policy Free delivery offer 100% Satisfaction guarantee Contact us Site map

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